If you have booked online through an external site, you need to cancel your booking through the site you booked with. 

If you booked direct with us (by phone or via our website), get in touch with the hotel by calling (02) 9955 1012 or send us an email at res@northshorehotel.com.au. 

Please read our Cancellation Policy first.

If you have booked online through an external site, you need to amend your booking through the site you booked with. Make sure to check our Cancellation Policy first, to ensure enough notice is given for any nights cancelled. 

If you booked direct with us (by phone or via our website), get in touch with the hotel by calling (02) 9955 1012 or send us an email at res@northshorehotel.com.au.

No. You must have a valid credit or debit card to make a booking.

All payments are strictly non-refundable. 

Any payment made in advance for a booking remains non-refundable, regardless of how far ahead of time the payment was made.

Although you are not asked to provide ID in order to create a booking, you will not be able to check-in without providing one valid form of government-issued photo ID (Drivers Licence or Passport).

Our team manually check each booking once it has been created online. If the email address provided is incorrect, we may not be able to get in contact with you if there is an issue with your booking. Check your junk mail, and then please get in contact with the hotel.

Weekdays & Weekends    7:30 AM - 7:30 PM 

Public Holidays    9:00 AM - 5:00 PM

Check-in is from 1:30 PM, and our reception closes at 7:30 PM. 

If you plan to arrive after 7:30 PM please let us know in advance, so we can arrange a late check-in for you.

No. Our checkout time is strictly 10:00 AM for everyone. Unfortunately, we cannot allow you to stay in the room longer as we need to get it cleaned and ready for the next guest. Late fees apply if you do not check out on time.

Yes. You can leave your luggage with us before check-in and after check-out (same-day storage only – luggage cannot be stored overnight).

Yes. Parking is difficult around North Sydney. Nearly all street parking has time restrictions.  

We have a limited number of secure parking spaces for regular-sized vehicles in a nearby off-site location. Reservations are required. Please contact the hotel for the current parking rates.

Yes. All our rooms have hair dryers.

Yes. We do have certain rooms with disabled access. Let us know before you book, so we can make sure these rooms are available.

Yes. All our rooms come with complimentary towels.

Yes, we will hold mail for all in-house guests. It is your responsibility to collect it. Mail for checked-out guests will be returned to sender unless you let us know you are coming back to collect it. If you want to have mail sent before you arrive, let the hotel know it is coming so we hold it for you. We take no responsibility for lost mail.

Unfortunately, we do not provide meals at the hotel. However, we are located within easy walking distance of cafes, eateries and grocery stores.

The hotel has a communal laundry, where you can do your washing and drying for a small fee. 

We have a lush garden area where you can enjoy a warm cup of coffee and chat with other in-house guests.